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STOP THE STRESS! PARTNER WITH YOUR CLIENT!
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ENTREPRENEURS OR CORPORATE CLIENT-FACING TEAM MEMBERS ARE LIVING A LIFE OF EASE AFTER FINISHING THIS TRAINING:
Podcast Producer, ValuePOD
Scope creep used to stress me and my team members big time. Because we wanted jobs done on time – pushed projects without change order, and it took time and focus away from the original project deliverables. Us fulfilling more work, with lesser profit.
‘Yes, I'll do that.’ used to be my automatic reaction to client’s requests, I used to be the type of service provider that always said ‘Yes’ to client’s requests for goodwill. Not realizing that while I want to serve them better, I am devaluing my own business.
Using Trish, techniques enabled me to charge more and upsell a client who wanted something for free. Giving me more confidence in my service and business.
My advice for any B2B service business is to join Trish's Course. She’ll teach you how to courageously set boundaries aka ‘SAYING NO’ without actually saying ‘No’ to clients
Podcast Producer at Severs Media
One of the biggest hurdles I had to overcome was finding the right words to use when speaking with clients. I knew what I wanted to say, but it was hard to deliver the message without offending them or coming across as rude or aggressive.
Trish's course helped me communicate with clients in a way that is both appealing and successful.
I use Trish's course not only for clients but is also very useful for closing deals and landing more clients. Thank you Trish!
COO and EVP, Century Pacific Food, Inc
The Marketing and the International Business Teams of the Century Pacific Food Group are considered to be among the best in our country. Training is a key enabler and we expose the teams to a wide variety of training interventions to keep the "tip of the spear" razor sharp.
Getting Patricia Tagle to conduct training on the Fundamentals of Powerful Leadership was exactly what we needed to sustain an already high performing team engaged and motivated to take on new learning and become better leaders.
We highly recommend getting Patricia Tagle to energize, educate and empower teams and organizations.
SVP, Operations at Tombras
“Through Trish’s framework, we were able to identify areas where we could upsell the client. We earned the variable fees portion of the budget by efficient use of 20% of our team.”
Freelance ACD/Design Lead
Patricia has always been a get person to work with. She's dedicated, focused, patient, and tough when need to be. She is always looking out for the best interest and balance for both her team and the clients and can do it all without seeming too stressed. Working with her is always a great experience because of her wonderful sense of humor and down to earth attitude. I'm always happy whenever I'm able to work with her.
Chief Business Office at Roxe
Trish is a top-notch project manager. Her clients rave about her attention to detail and ability to steer the most complex projects to completion on a timely basis. I trust Trish greatly and also highly value her suggestions and feedback.
Creative Software Professional
Patricia was the project manager I learned the most from at RichFX and she was the first person I would go to whenever I had job-related questions. Her desire to continually learn more about technical issues related to her job is not only admirable but is also indicative of the integrity she possesses as a project manager and as a person. Patricia welcomes hard work, cares about the people she works with and therefore enjoys recognition and praise from her clients and co-workers.
IN MY EXPERIENCE, KNOWING HOW TO PARTNER WITH THE CLIENT CREATED +$500K UPSELL OPPORTUNITY
When you are in business, YOU ARE IN SALES. No way around it.
I resisted that fact for a long time. I was so afraid of saying "no" and what that would mean to my business or the team I was working with. I wouldn't bother saying NO at all (spoiler alert: scope creep meant lost profit and a lot of overtime).
It took me being sick and tired of being sick and tired to realize that you can drastically reduce scope creep when you simply understand and learn how
to PARTNER with your client.
This may be an AHA …
WHEN YOU CANNOT PARTNER WITH THE CLIENT ... IT IS RARELY BECAUSE YOU HAVE SAID "NO."
Have you ever considered that the reason you are not able to partner with your client is simply because your client has unknown needs, possibly unknown to them, that are not being met?
Maybe they don't understand the process, they are treading in unknown territory or even feel unsupported at their workplace.
These are opportunities!
THIS is why ...
99% OF SCOPE CREEP AND DIFFICULT CLIENT
SITUATIONS ARE DUE TO NOT KNOWING HOW TO TURN
A CLIENT INTO A PARTNER.
It's YOUR job to change the relationship between you and your client from one of hierarchy to partnership.
You and I both know that struggling entrepreneurs and client-facing corporate team members never look at the possibility of a client partnership (hence the struggle). Most people just try to ignore the scope creep and difficulty with the client work. BUT ...
SCOPE CREEP IS LIKE THE
ELEPHANT IN THE ROOM
THE MORE YOU IGNORE IT, THE WORSE IT GETS!
And maybe you too have been guilty of doing this in the past? You hope that if you ignore additional asks they will go away. Are you hoping that the work will magically get done... HOW IS THAT WORKING FOR YOU?
Think about it like this: how do you expect to get to that ideal client partnership when your client doesn't understand your business process and boundaries?
You won't! Because you allow scope creep you will not be considered as the client’s partner, an equal.
Instead, I see struggling entrepreneurs and corporate client-facing team members belong to what I call...
THE YES CLUB
Instead of POWERFULLY addressing scope creep head-on, the YES CLUB relies on ...
PASSING THE BUCK ... hoping that they or the team can finish the work while giving up family time and sleep.
SHORT-LIVED BAND-AID SOLUTIONS that only work for so long and then they break down and you have to do the work again.
NOT GETTING THE WORK DONE AT ALL and wondering why they have to look for new clients over and over.
THE TRUTH IS
BEING PART OF THE YES CLUB WILL NEVER ACTUALLY ADDRESS THE SCOPE CREEP AND OUT OF LINE DEMANDS YOUR CLIENTS HAVE!
Would you believe this may mean that the clients will continue to feel frustrated because they are being allowed to tweak the work over and over and never get to an end. FACT: Too many choices do not make people happy.
I KNOW you became an entrepreneur or a client-facing team member for a B2B service agency to fulfill a desire of yours. You wanted to do the best work for your clients. But how are you going to partner with them if you don't listen to them?
Even if they don't have scope creep, how are you going to upsell them if you don’t partner with the client, develop a greater understanding for their business, and present them with suggestions that will create more opportunities for them?
Trust me, every business that require your services will at one point try to get more out of you than they are paying for, it might not even be a conscious act.
SO, WHAT EXACTLY IS SCOPE CREEP?
You may notice that my definition of scope creep is slightly different than most and offers a completely new way of understanding how you empower yourself to address them.
SCOPE CREEP (n) - the client perspective (most likely unconscious) that the additional work that they are asking for is part of the agreement you both signed off on.
More concisely, people believe that they are not asking for anything more than they agreed to.
And it's important to note:
Scope creep can only come from someone that you allow to continue down the path of asking for more and more.
It works like this:
As an entrepreneur or client-facing team corporate team member of a business that is selling services, you are selling TIME. You get paid for THE TIME you spend providing your clients with a solution.
If your clients didn't have a need for your solutions, there wouldn't be a need for you to provide a service, right?
We can imagine your client was stuck. Stuck in between his needs, if you will.
Because they do not have your skills, they feel stuck, limited, and trapped.
You are the solution - the solution to their needs!
SO HERE IS WHY PEOPLE STILL ASK FOR MORE THAN THEY HAVE PAID FOR:
Most clients are not experts in your field, which is why they hired you or your organization. They don't usually understand all that is contained in the contract even if you have explained it to them because your service and deliverables are not in their bag of talents.
THE MOST EFFECTIVE SOLUTION AND COMMITMENT TO YOUR PROSPECT'S SUCCESS IS SIMPLE:
To partner with your client so you both support each other towards the success of your projects!
That is why I've said countless times:
"THE TRANSFORMATION BEGINS WITH THIS TRANSACTION!"
Why? Because in order for someone to make a change in a new direction in their life they must be willing to go beyond their current thinking, their fears, and their concerns. So, as soon as you begin to apply these new tactics for stopping SCOPE CREEP, you will not only help your clients, you will...
...increase your bottom line too!
And why wouldn't you want to learn new and powerful ways to overcome SCOPE CREEP and go beyond your fears?
The stories of:
"I'm afraid to say no."
"I don't have the words."
"Just one more time ..."
... these are just a few of the examples of what you might be thinking as a client asks for more than they agreed and paid for. They want your help but they may not know that this is above and beyond the scope.
But then again, am I preaching to the choir?
Just as you know that a little increase in investment from your client will get them exactly the outcome they want -- are you willing to invest a little in yourself to get the outcomes you want? I am sure when you have invested in yourself you were glad you did!
Now, it is time to pay it forward.
STOP THE STRESS! PARTNER
WITH YOUR CLIENT MASTECLASS!
Stop the Stress! Partner with your Client Masterclass $--
In this Masterclass, I am going to give you a crash course on how to be calmly ready to address and dismantle your fear of setting boundaries and stopping the hierarchical nature of your client relationship
"YEAH, BUT TRISH, MY CLIENT IS SO INSISTENT THAT THEY WON'T HEAR ME."
Ok, there was a time I felt this way as well. As a result, you end up giving in at the first sign of the client talking about work that is beyond the scope of the contract. This means lost time and less profit. But today, I want to fight for my people. So, here is where I realized that saying NO isn't a death sentence.
First, remember that scope creep can come from someone who already loves your work. So, as a cliche as it sounds, we have heard it a million times.
"Where there is a WILL, there is a WAY."
This means if someone wants you to do more work there is a way that you can give them what they want.
SCOPE CREEP is merely a desire being expressed.
And a DESIRE is your means to UPSELL.
And UPSELL is always a GOOD thing!
So, why would you not offer a good thing to your client?
IT'S TIME YOU FINALLY LEARN HOW TO STOP THE STRESS. PARTNER WITH YOUR CLIENT.
This Masterclass is going to provide you with real-world skills and simple but powerful ways to create a partner of your client and upsell them at the same time.
You will leave with a "bring it on!" attitude.
STOP THE STRESS! PARTNER WITH YOUR CLIENT!
Learn how to Effectively Address and Overcome Client Scope Creep ...
or your Money Back!
THIS MASTERCLASS WILL CHANGE YOUR BUSINESS FOREVER!
By the end of this Masterclass, you will:
Walk away with a different mindset that will help you create the client partnership that you want.
Learn my "top gun" method for turning scope creep into money-making opportunities, bonuses, and future offers!
Finally discover EXACTLY where and when you need to address your client's requests that are outside the contract.
STOP THE STRESS!
PARTNER WITH THE CLIENT.
STOP THE STRESS! PARTNER WITH THE CLIENT.
$ NOW JUST $--
WHY I'M NOT CHARGING AS MUCH
AS I SHOULD FOR THIS MASTERCLASS:
Since starting my business several years ago, I've helped entrepreneurs and B2B client-facing service providers make six-figures over initial contract.
Having my premium prices have allowed me to attract highly committed clients! My mastermind members pay me anywhere from $15-30,000 to work with me in a one-on-one setting. A single VIP day costs $20,000.
My courses and programs are upwards of $---.
So, with regard to this Masterclass, I rarely offer anything this inexpensive and chances are I will NEVER offer this again.
So, why now?
Over the past few years, I've seen so many GOOD entrepreneurs and B2B client-facing team members with great services struggle with doing too much for too little. I mean -- why should only some people know how to handle SCOPE CREEP and not you?
So, it's time we even the playing field. It is time you learned an effective way to create partner relationships with your client and make more money too!
So, it is for this reason that I want to make sure I get this training into as many heads as I possibly can so I can help you form a partnership with your client and find ways to make more money.
If you would like my help and guidance in doing that, your investment price is just $97.
And if you're having any resistance to this low, low investment, well, it's also a good opportunity to look at how you would handle asking someone to give you something for FREE as opposed to paying them a fair price for their work!
If you are unwilling to pay for education that will enhance your skills, how can you ask someone to pay you for the work that you SHOULD be paid for?
"THIS IS GREAT TRISH BUT I HAVEN'T
FACED SCOPE CREEP YET!"
Maybe you have not been in business for that long yet or have been lucky thus far. As people in your line of work if scope creep happens to them. More often than not, you will find that they have experienced it over and over again.
If you don't address SCOPE CREEP, do you really think that the clients are going to just hand you a bundle of money because they REALIZE you did more work?
THE GUARANTEE THAT MAKES THIS ALL A COMPLETE NO-BRAINER:
When you join us in the Masterclass, I guarantee you'll walk away by the end of this training with many AHAs and eyes opened to REAL and EFFECTIVE SCOPE CREEP stopping tactics.
OR YOUR MONEY BACK!
In other words, if you feel like this training can't create a better relationship with your client, help you upsell, and give you back your life, I will happily refund 100% of your funds -- no questions asked. AND YOU GET TO KEEP ALL THE PDFs.
STOP THE STRESS!
PARTNER WITH THE CLIENT.
Stop the Stress! Partner with the Client.